Crisis & Recovery

Crisis & Recovery

When services are under pressure, fast and experienced support is critical. Lumina works alongside providers to stabilise services, manage risk and restore confidence with regulators, commissioners and teams.

This support is designed for urgent situations where safety, compliance and continuity of care are at risk. Our approach is calm, hands-on and outcomes-focused, helping services regain control and move forward with clarity.

Crisis Management & Turnaround

When a service enters crisis, uncertainty can escalate quickly. Lumina provides immediate, on-the-ground support to stabilise operations, address regulatory and safeguarding risk, and restore confidence.

We support services facing:

  • Regulatory pressure or poor inspection outcomes

  • Safeguarding concerns or serious incidents

  • Embargoes or commissioning risk

  • Sudden leadership gaps or service instability

Our work focuses on clear priorities, structured action plans and rapid improvement that protects people using the service while supporting leaders to regain control.

Support for Failing Services

When a service is at risk of enforcement action or no longer meeting regulatory standards, experienced external support can make the difference.

Lumina works alongside providers to stabilise failing services, address safety concerns, strengthen governance and rebuild trust with regulators and commissioning partners.

We carry out focused assessments, identify critical risks and support leaders to implement change quickly and confidently — helping services move from crisis to recovery and lay the foundations for long-term improvement.

Interim Leadership (Registered Manager / RI)

Unexpected leadership changes can quickly destabilise services. Lumina provides experienced interim Registered Manager and Responsible Individual support to ensure continuity, compliance and strong governance during periods of transition.

Our interim leaders focus on immediate risk management, clear decision-making and team stability, maintaining standards while permanent leadership solutions are put in place.